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Grabeazy is dedicated to ensuring a secure and efficacious delivery experience. By placing an order on our digital platform, you acquiesce to the ensuing delivery stipulations and conditions.
1.1 Standard Delivery: Our standard delivery mechanism predominantly utilizes the Indian Postal Service, ensuring an authorized and secure delivery conduit. Standard delivery duration typically spans 5-7 working days.
1.2 Express Delivery: An express delivery alternative is available upon customer requisition. Additional charges may apply for this expedited service, which aims to facilitate accelerated delivery timelines.
2.1 Standard Delivery Charges: A fixed tariff of ₹99 is levied for standard deliveries. However, should the aggregate purchase value exceed ₹499, this delivery charge is exempted.
2.2 Express Delivery Charges: Supplementary charges applicable for express delivery are contingent upon the expedited delivery speed and destination specifics, to be articulated at the checkout phase.
3.1 Processing Interval: Orders are customarily processed and dispatched within a temporal window of 1-2 business days. Processing intervals may exhibit variability during peak periods or due to unforeseen exigencies.
3.2 Order Confirmation: Upon processing, an order confirmation email replete with order specifics and tracking information will be disseminated.
4.1 Tracking Provisions: Customers will be furnished with a tracking link accessible via their account page post-dispatch, enabling real-time monitoring of delivery status.
4.2 Customer Assistance: For tracking inquiries, customers are invited to contact us through chat or call, whereby we will impart all requisite delivery-related information.
5.1 Immediate Notification Mandate: In the advent of any delivery anomalies, including delays, damaged items, or discrepancies, customers are obligated to notify us forthwith for resolution.
6.1 Issue Reporting Obligation: Customers are exempt from specific responsibilities beyond the imperative to promptly report any delivery-related concerns they encounter.
For any inquiries or issues pertinent to delivery, please communicate with our customer support team:
- Email: cs@grabeazy.com
- Live Chat: Accessible via our Contact Us page
- Phone: Available through our Contact Us page